Frequently Asked Questions

Everything you need to know about shopping with Nepenthes.

What is your standard shipping policy?

We offer standard shipping on all orders, with delivery typically taking 3-7 business days depending on your location. Expedited shipping options are available at checkout for an additional fee.

How can I return or exchange an item?

We accept returns and exchanges within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start your request.

Do you ship internationally?

Yes, Nepenthes ships to over 50 countries worldwide. International shipping rates and delivery times vary by region and will be calculated during the checkout process.

How do I know which size to choose?

Each product page includes a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific measurements provided.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment plans through Klarna and Afterpay.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.