Returns & Exchanges

At Nepenthes, we strive for complete satisfaction with every purchase; however, if you are not entirely happy with your order, we offer returns on unworn, unwashed items within 14 days of delivery.

1

Initiate Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Package

Securely pack the items in their original packaging, ensuring all designer tags and authenticity cards are included to avoid processing delays.

3

Ship Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 5 business days of your request.

4

Receive Refund

Once our quality control team inspects and approves the returned merchandise, your refund will be issued to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing